COOFANDY CANCELLATION POLICY
Effective date: 14 August 2026
This Cancellation Policy applies to orders placed through https://www.coofandy.in/ (“Website”). Coofandy is a brand owned and operated by DG CREATION, a sole proprietorship registered in India.
Business details
Registered name: DG CREATION
GSTIN: 24DCFPG8612E1ZX
Registered/business address: DG Creation, Shop No. 358, Raghuvir Scarlett, DMD Textile Market Road, Shakti Nagar, Surat, Gujarat – 395010, India
Email: coofandyfashion@gmail.com
Phone and WhatsApp: +91 74900 06066
Support hours: 10:00 AM to 6:00 PM IST
1. Cancellation before order confirmation
A customer may request cancellation before the order is confirmed by DG CREATION. To request cancellation, call or send a WhatsApp message to +91 74900 06066 as soon as possible and provide the customer name, registered phone number and order number.
A cancellation request is not complete until DG CREATION confirms acceptance of the request.
2. Cancellation after confirmation
An order cannot be cancelled by the customer after it has been confirmed. Confirmation may occur through an order-confirmation message, call, WhatsApp response, payment confirmation or an update in the order-processing system.
Once an order has been dispatched, it cannot be cancelled. Any eligible remedy after delivery will be governed by the Return, Refund and Exchange Policy.
This Policy does not restrict any cancellation or other remedy that must be provided under applicable law.
3. Order modifications
Before dispatch, a customer may request a change to the size, colour, delivery address or phone number by calling or messaging us on WhatsApp. Requested changes are subject to stock availability, courier serviceability and operational feasibility and are not guaranteed.
If an order has already been packed, processed or dispatched, a modification may not be possible. Size exchanges are not available after delivery.
4. Cancellation by DG CREATION
DG CREATION may cancel an order before delivery for reasons including:
• Product or stock unavailability;
• Incorrect pricing, product information or technical error;
• Failed, reversed or unauthorised payment;
• Incomplete, inaccurate or unserviceable delivery information;
• Inability to contact the customer for verification;
• Suspected fraud, misuse, abusive conduct or unusual order activity;
• Courier or operational limitations; or
• Circumstances outside our reasonable control.
If DG CREATION cancels a successfully paid order, the customer will receive a full refund of the amount collected for the cancelled items, including any related charge that applicable law requires to be refunded.
5. Refunds for approved prepaid cancellations
For an approved cancellation of a prepaid order, DG CREATION will initiate the refund to the original payment method within 7 business days. The customer’s bank, card network, UPI provider or payment gateway may require additional time to credit the amount.
DG CREATION is not responsible for a delay caused solely by the customer’s bank or payment provider after the refund has been successfully initiated.
6. Cash-on-delivery orders
No refund is due for a cancelled COD order where no payment has been collected. Repeated refusal or non-acceptance of COD orders may result in future COD orders being held for verification, converted to prepaid orders or refused, subject to applicable law.
7. Returned or refused shipments
If a confirmed or dispatched order is refused, remains undelivered due to customer unavailability, or is returned because of incorrect customer information, a ₹200 charge per shipment may be required before re-shipping or deducted from any approved refund.
8. Contact and grievance redressal
Cancellation and modification requests:
Phone/WhatsApp: +91 74900 06066
Email: coofandyfashion@gmail.com
Support hours: 10:00 AM to 6:00 PM IST
Grievance Officer: Dharmesh Babubhai Gujjar
Designation: Proprietor – DG CREATION
Address: DG Creation, Shop No. 358, Raghuvir Scarlett, DMD Textile Market Road, Shakti Nagar, Surat, Gujarat – 395010, India
Customer grievances will be acknowledged within 48 hours and handled within one month from receipt, in accordance with applicable law.
