COOFANDY RETURN, REFUND AND EXCHANGE POLICY
Effective date: 14 August 2026
This Return, Refund and Exchange Policy applies to purchases made through https://www.coofandy.in/ (“Website”). Coofandy is a brand owned and operated by DG CREATION, a sole proprietorship registered in India.
Business details
Registered name: DG CREATION
GSTIN: 24DCFPG8612E1ZX
Registered/business address: DG Creation, Shop No. 358, Raghuvir Scarlett, DMD Textile Market Road, Shakti Nagar, Surat, Gujarat – 395010, India
Email: coofandyfashion@gmail.com
Phone and WhatsApp: +91 74900 06066
Support hours: 10:00 AM to 6:00 PM IST
1. Return window
An eligible regular-priced product may be returned within 7 calendar days from the date on which it is delivered. The return request must be submitted within this period by emailing coofandyfashion@gmail.com or messaging +91 74900 06066 on WhatsApp.
Submitting a request does not automatically approve a return. All requests are subject to the eligibility requirements and inspection described below.
2. Conditions for an eligible return
To qualify for a return, the product must:
• Be unused, unworn, unwashed and unaltered;
• Be free from stains, odour, damage or signs of use;
• Have all original tags, labels and packaging intact;
• Be returned with all accessories or items originally supplied; and
• Be supported by a valid order number or proof of purchase.
DG CREATION may decline a return if the product does not satisfy these conditions.
3. Non-returnable and non-exchangeable products
Returns and exchanges are not available for:
• Sale or discounted products;
• Combo, bundle or promotional-pack products;
• Clearance products;
• Innerwear or other hygiene-sensitive products;
• Products that have been used, worn, washed, altered or damaged after delivery;
• Products with missing or removed tags, labels, packaging or accessories; or
• Any product identified as non-returnable on its product page before purchase.
This restriction does not remove any remedy available to a customer under applicable law where a product is damaged, defective, incorrectly supplied or materially different from its description.
4. Size exchanges
Size exchanges are not available. Customers should review the product description and applicable size chart carefully before placing an order.
5. Damaged, defective or incorrect products
If a product arrives damaged, defective or different from the product ordered, the customer must contact us within 3 calendar days of delivery.
The request must include:
• The order number;
• A clear description of the issue;
• Clear photographs of the product, packaging, shipping label and defect or incorrect item; and
• A continuous, clear unboxing video recorded from before the package is opened until the product is fully inspected.
An unboxing video is compulsory for damaged, defective or incorrect-product claims, except where applicable law requires us to assess the claim on other sufficient evidence. After verification, DG CREATION may offer a replacement, exchange, repair where appropriate, or refund. Exchanges are limited to verified damaged, defective or incorrectly supplied products and remain subject to product availability.
6. How to request a return or exchange
Contact us by email at coofandyfashion@gmail.com or WhatsApp at +91 74900 06066 and provide:
• Customer name and registered phone number;
• Order number;
• Product and reason for the request; and
• Required photographs and unboxing video, where applicable.
Do not send a product back without written approval. Unauthorised returns may be refused or sent back to the customer.
7. Reverse pickup and shipping charges
Once a request is approved, DG CREATION will normally arrange reverse pickup through its logistics partner, subject to service availability at the customer’s PIN code.
• If the return results from a verified damaged, defective or incorrect product supplied by DG CREATION, approved reverse-shipping costs will be borne by DG CREATION.
• If an eligible return is requested for a customer-related reason, including change of mind, a fixed reverse-logistics charge of ₹200 per shipment will be deducted from the refund.
• If reverse pickup is unavailable, the customer may be asked to self-ship the product only after receiving written instructions. Responsibility for self-shipping costs will follow the same allocation stated above.
For a refused delivery, incorrect address or other customer-caused return-to-origin shipment, a ₹200 charge per shipment may be collected before re-shipping or deducted from any approved refund.
8. Inspection and approval
Returned products are inspected after reaching our facility. DG CREATION may reject a request if the returned product fails the eligibility conditions, is incomplete, or does not match the product originally supplied.
If a return is rejected, the customer will be informed. Re-delivery of the rejected product may require payment of applicable shipping charges.
9. Refunds
After the returned product is received, inspected and approved, the refund will be initiated within 7 business days.
• Prepaid-order refunds will normally be sent to the original payment method.
• Cash-on-delivery refunds will be sent to a bank account or UPI ID provided and verified by the customer.
• A ₹200 reverse-logistics charge will be deducted where the return is for a customer-related reason.
• Original delivery charges and COD charges, if any, are non-refundable except where required by applicable law.
After initiation, banks, card networks, UPI providers and payment gateways may require additional time to credit the amount. DG CREATION is not responsible for delays caused solely by the customer’s bank or payment provider.
10. Replacement availability
Approved replacements for damaged, defective or incorrect products are subject to stock availability. If the same product is unavailable, DG CREATION may offer an alternative product of comparable value, store credit or a refund, after consulting the customer and subject to applicable law.
11. Statutory rights
Nothing in this Policy limits rights or remedies that cannot lawfully be excluded under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law. Where this Policy conflicts with a mandatory legal right, the applicable law will prevail.
12. Contact and grievance redressal
For return, refund or exchange assistance, contact:
Grievance Officer: Dharmesh Babubhai Gujjar
Designation: Proprietor – DG CREATION
Email: coofandyfashion@gmail.com
Phone/WhatsApp: +91 74900 06066
Address: DG Creation, Shop No. 358, Raghuvir Scarlett, DMD Textile Market Road, Shakti Nagar, Surat, Gujarat – 395010, India
Customer grievances will be acknowledged within 48 hours and handled within one month from receipt, in accordance with applicable law.
