COOFANDY SHIPPING POLICY
Effective date: 14 August 2026
This Shipping Policy applies to orders placed through https://www.coofandy.in/ (“Website”). Coofandy is a brand owned and operated by DG CREATION, a sole proprietorship registered in India.
Business details
Registered name: DG CREATION
GSTIN: 24DCFPG8612E1ZX
Registered/business address: DG Creation, Shop No. 358, Raghuvir Scarlett, DMD Textile Market Road, Shakti Nagar, Surat, Gujarat – 395010, India
Email: coofandyfashion@gmail.com
Phone and WhatsApp: +91 74900 06066
Support hours: 10:00 AM to 6:00 PM IST
1. Shipping coverage
We currently ship only within India. Delivery is available to serviceable Indian PIN codes and is subject to courier-partner coverage, applicable restrictions and successful order verification.
We do not currently offer international shipping.
2. Order processing
Orders are normally processed and prepared for dispatch within 1 to 2 business days after order confirmation and, for prepaid orders, successful payment authorisation.
Orders placed on Sundays, public holidays, during major sales or during unusually high-volume periods may require additional processing time. Processing time is separate from transit time.
3. Estimated delivery time
After dispatch, delivery normally takes approximately 3 to 7 business days. Delivery estimates are not guaranteed and may vary according to destination, courier serviceability, weather, transport disruptions, public holidays, operational constraints or other circumstances beyond our reasonable control.
Remote or difficult-to-service locations may take longer. We will make reasonable efforts to assist if a shipment is significantly delayed.
4. Shipping charges
Standard shipping is currently provided free of charge for eligible orders placed through the Website. If any special shipping, expedited-delivery, COD, re-shipping or other logistics charge applies, it will be disclosed to the customer before payment or confirmation wherever practicable.
DG CREATION may revise shipping offers in the future. Any revised charge will apply only to orders placed after it is displayed at checkout or communicated to the customer.
5. Cash on delivery
Cash on delivery (“COD”) is available for serviceable PIN codes. No standard maximum order value is presently specified, but DG CREATION may verify, hold or decline a COD order based on courier limitations, previous delivery history, suspected fraud, incomplete information or operational risk.
Customers should keep the payable amount ready and answer calls or messages from our order-verification and delivery partners.
6. Courier partners
Orders are generally shipped through Shiprocket and courier companies available through its logistics network. DG CREATION may select or change the courier partner based on serviceability, delivery performance, package requirements and operational considerations.
7. Tracking updates
Once an order is dispatched, tracking information is normally sent through WhatsApp and email using the contact details provided at checkout. Tracking updates are supplied by courier partners and may take time to appear or refresh.
Customers are responsible for providing a valid email address and reachable Indian mobile number.
8. Correct address and contact information
Customers must provide a complete and accurate delivery address, landmark where necessary, PIN code and reachable phone number.
If the information is incorrect, incomplete, unserviceable or cannot be verified before dispatch, DG CREATION may place the order on hold or cancel it. If a shipment has already been dispatched and is returned because of an incorrect or incomplete address, inability to contact the customer, refusal to accept delivery or another customer-related reason, a ₹200 charge per shipment may be collected before re-shipping or deducted from an approved refund.
An address, size, colour or phone-number change may be requested before dispatch, but the change is not guaranteed. No address change can be guaranteed after dispatch.
9. Delivery attempts and refused orders
Courier partners may make one or more delivery attempts according to their procedures. Customers should respond to courier calls and provide reasonable cooperation for delivery.
If an order is refused, remains undelivered after courier attempts or is returned to origin for a customer-related reason, any re-shipment will be subject to a ₹200 charge per shipment and fresh serviceability verification. Refunds, where applicable, will be handled under the Return, Refund and Exchange Policy.
10. Damaged, tampered or missing packages
If the outer package appears materially damaged or tampered with at delivery, the customer should record the condition and may refuse the package where appropriate. If a delivered order is damaged, defective, incomplete or incorrect, the customer must notify DG CREATION within 3 calendar days and provide the required photographs and continuous unboxing video under the Return, Refund and Exchange Policy.
11. Delays and events outside our control
DG CREATION is not responsible for a delay caused solely by events outside its reasonable control, including severe weather, natural disasters, strikes, transport interruption, government restrictions, courier network disruptions or incorrect customer information. This does not limit any non-excludable customer right under applicable law.
12. Order status assistance
For shipping or tracking assistance, contact:
Email: coofandyfashion@gmail.com
Phone/WhatsApp: +91 74900 06066
Support hours: 10:00 AM to 6:00 PM IST
Grievance Officer: Dharmesh Babubhai Gujjar
Designation: Proprietor – DG CREATION
Registered address: DG Creation, Shop No. 358, Raghuvir Scarlett, DMD Textile Market Road, Shakti Nagar, Surat, Gujarat – 395010, India
Customer grievances will be acknowledged within 48 hours and handled within one month from receipt, in accordance with applicable law.
